We are pleased to advise that the issue affecting the processing of Adjustments via the Cards Portal has been resolved.
Thank you for your patience and understanding while our team worked to resolve the issue.
Kindest Regards,
Posted Nov 05, 2026 - 10:35 GMT-04:00
Update
Good day Client
We advise that we continue to investigate the issue that is impacting the processing of Adjustment via the Card Portals.
Thanks for your patience and understanding in this matter.
Kindest Regards,
Posted Nov 03, 2026 - 09:24 GMT-04:00
Update
Good day Client
We advise that our team continues to investigate the issue currently preventing the processing of Adjustments via the Cards Portal.
In the interim, please continue to create Helpdesk cases for all Adjustment requests.
We sincerely appreciate your patience and understanding while we work to resolve this issue.
Kindest Regards,
Posted Oct 29, 2026 - 10:17 GMT-04:00
Identified
Good day Client,
Please be advised that we are currently investigating an issue that is preventing the processing of Adjustments via the Card Portal. Our relevant support teams are actively working to resolve the issue.
In the interim, should you have any urgent Adjustment requests, kindly create a Helpdesk case for our action.
A further update will be provided once the issue has been resolved.
We sincerely apologize for the inconvenience caused and thank you for your patience and understanding.
Kindest Regards,
Posted Oct 26, 2026 - 15:51 GMT-04:00
This incident affected: Issuing Services (Client Portal).