Visa Outgoing for November 10th 2026
Monitoring - Good day Client

An error occurred during the End-of-Day (EOD) processing on November 10, 2026. As a result, the Visa Outgoing file for November 10, 2026 was transmitted after the Visa settlement cut-off time.

Consequently, the Visa Settlement Summary (VSS) for November 11, 2026 will not reflect any settlement activity for these transactions.

The settlement for the affected transactions will instead be reflected in the VSS for tomorrow November 12, 2026.

Please accept our sincere apologies for any inconvenience this may cause.

Kindest Regards.
Nov 11, 2026 - 08:57 GMT-04:00
OTP Delivery Issues
Investigating - Good day Client

We are investigating an issue that is affecting the receipt of OTPs when processing transactions at Visa Secure/MasterCard Identity Check certified merchants.
 
The impact on customers is fully recognized, and efforts are underway to resolve this issue at the soonest possible time. 
 
Please accept our sincerest apologies for the inconvenience caused.

An update will be shared once the issue has been resolved.
 
Kindest regards,
May 06, 2026 - 12:32 GMT-04:00

About This Site

Welcome to 4Cs' home for real time information on Systems performance. Updates on System performance, scheduled maintenance or interruptions of service will be posted here.

Uptime over the past 90 days. View historical uptime.
ECACH Operational
Clearing Session Operational
Website Access Operational
Settlement Operational
Email Alerts Operational
Reporting Operational
Daily Reports Operational
Client Portal Reports Operational
FTP Reports Operational
Merchant Statements Operational
Acquiring Services Operational
DialUp Merchant Authourisation Operational
Internet Merchant Authourisation Operational
ATM Acquiring Operational
Ecommerce Merchants Operational
Application Unavailable- Ingenico Operational
Amex Processing Operational
Merchant Web Access Operational
Issuing Services Operational
Cardholder Authourisation Operational
Client Portal Operational
Cardholder Inquiry Operational
Embossing Service Operational
Transaction Alerts Operational
Cardholder API Operational
OTP – Visa Secure/MasterCard Identity Check Operational
Mobile App Operational
Shared Switch Operational
UI Access Operational
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ACM Operational
Authourisation Operational
Support Services Operational
4CS HelpDesk Operational
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Telephone Disruption Operational
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Degraded Performance
Partial Outage
Major Outage
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Major outage
Partial outage
No downtime recorded on this day.
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had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
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Nov 11, 2026

Monthly Portal Reports - Octobe 2026
Resolved - Good day Client

We advise that all of the Monthly reprots for October 2026 are available on the Portal.

Thanks for your patience and understanding.

Kindest Regards,
Nov 11, 12:48 GMT-04:00
Update - Good day Client

We advise that most of the Monthly Reports for October 2026 are now available.

The remaining reports are currently being generated, and a further update will be provided once all reports are available.

Thank you for your continued patience and understanding.

Kindest Regards,
Nov 4, 11:28 GMT-04:00
Identified - Good day Client

Please be advised that the monthly Portal Reports for October 2026 are delayed.

Our relevant teams are actively working to make the reports available as quickly as possible. A further update will be provided once the reports become available.

We sincerely apologize for the inconvenience and appreciate your patience and understanding.

Kindest Regards,
Nov 2, 16:28 GMT-04:00
Delayed Merchant Statements – November 10, 2026
Resolved - Good day Client

We confirm that the Merchant Statements for November 2, 2026 are now available on the FTP.

Thanks for your patience and understanding.

Regards
Nov 11, 11:40 GMT-04:00
Identified - Good day Client,

We advise that the Merchant Statements for November 10, 2026, are currently delayed. Our support teams are actively working to provide the Merchant Statements as quickly as possible.

A further update will be provided as soon as the Merchant Statements become available.

We sincerely apologize for any inconvenience this delay may cause and appreciate your patience and understanding.

Kindest Regards,
Nov 11, 08:59 GMT-04:00

Nov 10, 2026

No incidents reported.

Nov 9, 2026

ECACH 2.0 Migration Exercise
Completed - The scheduled maintenance has been completed.
Nov 9, 06:00 GMT-04:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 22:00 GMT-04:00
Scheduled - Dear Participant

As part of the migration to ECACH 2.0, please note that the ECACH Production Platform will be temporarily unavailable from Friday, 6 November at 10:00 p.m. until Monday, 9 November at 6:00 a.m.

We sincerely apologize for any inconvenience this may cause. Thank you for your patience, understanding, and continued cooperation during this transition.

Kind regards,
Nov 6, 16:53 GMT-04:00

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

Nov 5, 2026

Card Portal - Adjustment Processing
Resolved - Good day Client

We are pleased to advise that the issue affecting the processing of Adjustments via the Cards Portal has been resolved.

Thank you for your patience and understanding while our team worked to resolve the issue.

Kindest Regards,
Nov 5, 10:35 GMT-04:00
Update - Good day Client

We advise that we continue to investigate the issue that is impacting the processing of Adjustment via the Card Portals.

Thanks for your patience and understanding in this matter.

Kindest Regards,
Nov 3, 09:24 GMT-04:00
Update - Good day Client

We advise that our team continues to investigate the issue currently preventing the processing of Adjustments via the Cards Portal.

In the interim, please continue to create Helpdesk cases for all Adjustment requests.

We sincerely appreciate your patience and understanding while we work to resolve this issue.

Kindest Regards,
Oct 29, 10:17 GMT-04:00
Identified - Good day Client,

Please be advised that we are currently investigating an issue that is preventing the processing of Adjustments via the Card Portal. Our relevant support teams are actively working to resolve the issue.

In the interim, should you have any urgent Adjustment requests, kindly create a Helpdesk case for our action.

A further update will be provided once the issue has been resolved.

We sincerely apologize for the inconvenience caused and thank you for your patience and understanding.

Kindest Regards,
Oct 26, 15:51 GMT-04:00

Nov 4, 2026

Nov 3, 2026

Updated INCTF and VSS Files dated 3 November 2026
Resolved - Good day,

Please be advised that due to an issue encountered earlier today, the INCTF and VSS files were reuploaded at 12:12 p.m.

All files downloaded prior to 12:12 p.m. should be replaced with the updated files.

We apologize for any inconvenience caused and thank you for your understanding.

Kindest regards,
Nov 3, 15:34 GMT-04:00
Delayed Merchant Statements – November 2, 2026
Resolved - Good day Client

We confirm that the Merchant Statements for November 2, 2026 are now available on the FTP.

Thanks for your patience and understanding.

Regards
Nov 3, 15:21 GMT-04:00
Identified - Good day Client,

We advise that the Merchant Statements for November 2, 2026, are currently delayed. Our support teams are actively working to provide the Merchant Statements as quickly as possible.

A further update will be provided as soon as the Merchant Statements become available.

We sincerely apologize for any inconvenience this delay may cause and appreciate your patience and understanding.

Kindest Regards,
Nov 3, 11:08 GMT-04:00
Temporary Disruption to Telephone Services- 2nd November 2026
Resolved - Dear Client,

Thank you for your patience.

Please be advised that our telephone service has been restored, and incoming and outgoing calls are now functioning normally.

We appreciate your understanding during the interruption and apologize for any inconvenience caused.

Best regards,
Nov 3, 12:01 GMT-04:00
Update - Dear Client,

We continue to experience issues with our telephone lines. Our service provider has been engaged and is working diligently to restore services as soon as possible.

Further updates will be provided as they become available.

Your patience and understanding are greatly appreciated and apologize for any inconvenience caused.

Sincerely,
Nov 3, 10:53 GMT-04:00
Update - Dear Client,

We continue to experience issues with our telephone lines. Our service provider has been engaged and is working diligently to restore services as soon as possible.

Further updates will be provided as they become available.

Your patience and understanding are greatly appreciated and apologize for any inconvenience caused.

Sincerly,
Nov 3, 10:39 GMT-04:00
Identified - Dear Client,

We wish to advise that we are currently experiencing a temporary interruption to telephone services. As a result, some incoming and outgoing calls may not be transmitted successfully.

Further updates will be shared as soon as service is restored.

In the meantime, please submit all requests via our helpdesk or by email to the appropriate department:

- Customer Services: cservice@4csonline.com
- Merchant Services: risk@4csonline.com
- Systems: systems@4csonline.com
- Client Services: clientservices@4csonline.com
- Fraud: fraud@4csonline.com

Thank you for your understanding and patience.

Sincerely,
Nov 2, 14:43 GMT-04:00
Card Parameter, Payments and Exemption Processing Delay
Resolved - Dear Client,

We appreciate your patience and understanding. The matter has been resolved, and processing has resumed for payments, exemptions, and parameter adjustments.

Kindest regards,
Nov 3, 09:48 GMT-04:00
Identified - Dear Client,

Please be advised that we are currently experiencing a system disruption, which may result in delays in the processing of the following:

-Payments
-Exemptions
-Parameter adjustments

Further updates will be provided once normal service has been restored.

We apologize for any inconvenience this may cause and thank you for your patience and understanding.

Kindest regards,
Nov 2, 15:45 GMT-04:00

Nov 2, 2026

Delayed Merchant Statements – November 1, 2026
Resolved - Good day Client

We confirm that the Merchant Statements for November 1, 2026 are now available on the FTP.

Thanks for your patience and understanding.

KIndest Regards,
Nov 2, 18:52 GMT-04:00
Identified - Good day Client,

We advise that the Merchant Statements for November 1, 2026, are currently delayed. Our support teams are actively working to provide the Merchant Statements as quickly as possible.

A further update will be provided as soon as the Merchant Statements become available.

We sincerely apologize for any inconvenience this delay may cause and appreciate your patience and understanding.

Kindest Regards,
Nov 2, 10:41 GMT-04:00
Updated Delivery Time for VISA and MasterCard Settlement Reports
Resolved - This incident has been resolved.
Nov 2, 10:19 GMT-04:00
Monitoring - Dear Client,

Please be advised that Daylight Saving Time ended in the United States on Sunday, November 1, 2026. As a result, Visa and Mastercard settlement and reconciliation files will be received approximately one hour later than previously scheduled. Related reports, including Visa INCTF and VSS, Mastercard files, and Debit Switch reports, may therefore also be delivered up to one hour later than usual.

We appreciate your understanding and cooperation. Should you have any questions, please contact your Client Support Officer.

Kind regards,
Nov 2, 10:19 GMT-04:00

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

Oct 28, 2026

Visa Outgoing - October 24th 2026
Resolved - Good day Client

We confirm that settlement for the Visa Outgoing for October 24 2026 was received in the VSS of October 26, 2026.

Thanks for your patience and understanding.

Kindest Regards,
Oct 28, 11:38 GMT-04:00
Investigating - Good day Client

An error occurred during the End-of-Day (EOD) processing on October 24, 2026. As a result, the Visa Outgoing file for October 24, 2026 was transmitted after the Visa settlement cut-off time.

Consequently, the Visa Settlement Summary (VSS) for October 25, 2026 did not reflect any settlement activity for these transactions.

The settlement for the affected transactions will instead be reflected in the VSS for tomorrow October 26, 2026.

Please accept our sincere apologies for any inconvenience this may cause.

Kindest Regards.
Oct 25, 19:06 GMT-04:00
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