Monitoring - Dear Participants,
Please be advised that operations have been restored to ECACH Production environment.
Thank you for your patience and understanding.
Kind regards,
ECACH Operator
Caribbean Credit Card Corporation
Aug 02, 2026 - 14:38 GMT-04:00
Please be advised that operations have been restored to ECACH Production environment.
Thank you for your patience and understanding.
Kind regards,
ECACH Operator
Caribbean Credit Card Corporation
Aug 02, 2026 - 14:38 GMT-04:00
Update - Dear Participants,
Please be advised that the end-of-day process for today, July 31, 2026, was successfully completed on the disaster recovery site.
Our team is continuing to work diligently to resolve the issue affecting the production environment. Until further notice, all processing will continue to be conducted through the disaster recovery site.
We sincerely apologize for any inconvenience this may cause and appreciate your continued patience and cooperation during this time.
Regards,
ECACH Operator
Jul 31, 2026 - 22:00 GMT-04:00
Please be advised that the end-of-day process for today, July 31, 2026, was successfully completed on the disaster recovery site.
Our team is continuing to work diligently to resolve the issue affecting the production environment. Until further notice, all processing will continue to be conducted through the disaster recovery site.
We sincerely apologize for any inconvenience this may cause and appreciate your continued patience and cooperation during this time.
Regards,
ECACH Operator
Jul 31, 2026 - 22:00 GMT-04:00
Update - Dear Participants,
Please be advised that the end-of-day process for Thursday, July 30, 2026, was successfully completed on the disaster recovery site.
Our team is actively working to resolve the issue affecting the production environment. Until further notice, all processing will continue to be handled through the disaster recovery site.
We sincerely apologize for any inconvenience this may cause and appreciate your continued patience and cooperation during this time.
Regards,
ECACH Operator
Jul 31, 2026 - 07:46 GMT-04:00
Please be advised that the end-of-day process for Thursday, July 30, 2026, was successfully completed on the disaster recovery site.
Our team is actively working to resolve the issue affecting the production environment. Until further notice, all processing will continue to be handled through the disaster recovery site.
We sincerely apologize for any inconvenience this may cause and appreciate your continued patience and cooperation during this time.
Regards,
ECACH Operator
Jul 31, 2026 - 07:46 GMT-04:00
Update - Dear Participants,
Kindly be advised that Settlement times for VIP Session and Session 4 have been extended to 4:30 pm for today, July 30, 2026. This is for Settlement purposes only and NO VIP items should be submitted after 3:30pm.
All end of session reports will be available upon completion of settlement .
Please be guided accordingly.
ECACH Operator
Jul 30, 2026 - 14:20 GMT-04:00
Kindly be advised that Settlement times for VIP Session and Session 4 have been extended to 4:30 pm for today, July 30, 2026. This is for Settlement purposes only and NO VIP items should be submitted after 3:30pm.
All end of session reports will be available upon completion of settlement .
Please be guided accordingly.
ECACH Operator
Jul 30, 2026 - 14:20 GMT-04:00
Update - Dear Participants,
Please be advised that the connectivity issues following the activation of Business Continuity Plan (BCP) operations and failover to the Disaster Recovery (DR) environment have been resolved.
Participants can now connect to the system.
Thank you for your patience and cooperation.
ECACH Operator
Jul 30, 2026 - 13:03 GMT-04:00
Please be advised that the connectivity issues following the activation of Business Continuity Plan (BCP) operations and failover to the Disaster Recovery (DR) environment have been resolved.
Participants can now connect to the system.
Thank you for your patience and cooperation.
ECACH Operator
Jul 30, 2026 - 13:03 GMT-04:00
Update - Dear Participants,
Please be advised that following the activation of Business Continuity Plan (BCP) operations and the failover to the Disaster Recovery (DR) environment, participants are currently experiencing connectivity issues.
Our technical teams are actively investigating the matter and are working to restore connectivity as quickly as possible.
We will provide further updates as more information becomes available.
We apologize for any inconvenience and appreciate your patience and cooperation.
ECACH Operator
Caribbean Credit Card Corporation
Jul 30, 2026 - 11:53 GMT-04:00
Please be advised that following the activation of Business Continuity Plan (BCP) operations and the failover to the Disaster Recovery (DR) environment, participants are currently experiencing connectivity issues.
Our technical teams are actively investigating the matter and are working to restore connectivity as quickly as possible.
We will provide further updates as more information becomes available.
We apologize for any inconvenience and appreciate your patience and cooperation.
ECACH Operator
Caribbean Credit Card Corporation
Jul 30, 2026 - 11:53 GMT-04:00
Update - Dear Participants,
Please be advised that, on the advice of the ECACHSI, permission has been granted to invoke Business Continuity Plan (BCP) operations on the ECACH platform. Accordingly, BCP procedures have been invoked for today, 30 July 2026.
Operations have been transferred to the Disaster Recovery (DR) site.
Please use the URL below to access the Disaster Recovery environment:
HTTP Server Configuration (requires the use of a PKI client, token, and certificate)
DR ACH: https://10.4.2.112/ach/Login.jsp
Please be guided accordingly.
ECACH Operator
Caribbean Credit Card Corporation
Jul 30, 2026 - 11:16 GMT-04:00
Please be advised that, on the advice of the ECACHSI, permission has been granted to invoke Business Continuity Plan (BCP) operations on the ECACH platform. Accordingly, BCP procedures have been invoked for today, 30 July 2026.
Operations have been transferred to the Disaster Recovery (DR) site.
Please use the URL below to access the Disaster Recovery environment:
HTTP Server Configuration (requires the use of a PKI client, token, and certificate)
DR ACH: https://10.4.2.112/ach/Login.jsp
Please be guided accordingly.
ECACH Operator
Caribbean Credit Card Corporation
Jul 30, 2026 - 11:16 GMT-04:00
Update - Dear Participants,
We continue to experience issues with the ECACH Production Environment and are working closely with our vendors to resolve them as soon as possible.
Thank you for your continued patience and understanding.
Kind regards,
ECACH Operator
Jul 30, 2026 - 09:48 GMT-04:00
We continue to experience issues with the ECACH Production Environment and are working closely with our vendors to resolve them as soon as possible.
Thank you for your continued patience and understanding.
Kind regards,
ECACH Operator
Jul 30, 2026 - 09:48 GMT-04:00
Update - Dear Participants,
As part of our efforts to resolve the current issue affecting the ECACH, we will be performing a restart of the ECACH Production Environment. As a result, the ECACH Production Environment will not be available until further notice.
Thank you for your understanding. We appreciate your patience.
ECACH Operator
Jul 30, 2026 - 07:38 GMT-04:00
As part of our efforts to resolve the current issue affecting the ECACH, we will be performing a restart of the ECACH Production Environment. As a result, the ECACH Production Environment will not be available until further notice.
Thank you for your understanding. We appreciate your patience.
ECACH Operator
Jul 30, 2026 - 07:38 GMT-04:00
Investigating - Dear Participant,
We advise that Start of Day for today, July 30, 2026 on the ECACH Production Environment is delayed. The relevant teams are engaged and an update will be provided as soon as it becomes available.
We apologize for any inconvenience caused and appreciate you patience in this matter.
ECACH Operator
Jul 30, 2026 - 07:23 GMT-04:00
We advise that Start of Day for today, July 30, 2026 on the ECACH Production Environment is delayed. The relevant teams are engaged and an update will be provided as soon as it becomes available.
We apologize for any inconvenience caused and appreciate you patience in this matter.
ECACH Operator
Jul 30, 2026 - 07:23 GMT-04:00
Investigating - Good day Client
We are investigating an issue that is affecting the receipt of OTPs when processing transactions at Visa Secure/MasterCard Identity Check certified merchants.
The impact on customers is fully recognized, and efforts are underway to resolve this issue at the soonest possible time.
Please accept our sincerest apologies for the inconvenience caused.
An update will be shared once the issue has been resolved.
Kindest regards,
May 06, 2026 - 12:32 GMT-04:00
We are investigating an issue that is affecting the receipt of OTPs when processing transactions at Visa Secure/MasterCard Identity Check certified merchants.
The impact on customers is fully recognized, and efforts are underway to resolve this issue at the soonest possible time.
Please accept our sincerest apologies for the inconvenience caused.
An update will be shared once the issue has been resolved.
Kindest regards,
May 06, 2026 - 12:32 GMT-04:00
About This Site
Welcome to 4Cs' home for real time information on Systems performance. Updates on System performance, scheduled maintenance or interruptions of service will be posted here.
ECACH
Operational
Clearing Session
Operational
Website Access
Operational
Settlement
Operational
Email Alerts
Operational
Reporting
Operational
Daily Reports
Operational
Client Portal Reports
Operational
FTP Reports
Operational
Merchant Statements
Operational
Acquiring Services
Operational
DialUp Merchant Authourisation
Operational
Internet Merchant Authourisation
Operational
ATM Acquiring
Operational
Ecommerce Merchants
Operational
Application Unavailable- Ingenico
Operational
Amex Processing
Operational
Issuing Services
Operational
Cardholder Authourisation
Operational
Client Portal
Operational
Cardholder Inquiry
Operational
Embossing Service
Operational
Transaction Alerts
Operational
Cardholder API
Operational
OTP – Visa Secure/MasterCard Identity Check
Operational
Shared Switch
Operational
UI Access
Operational
Settlement
Operational
ACM
Operational
Authourisation
Operational
Support Services
Operational
4CS HelpDesk
Operational
Internet Access
Operational
Telephone Disruption
Operational
Customer Support
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.