OTP Delivery Issues
Investigating - Good day Client

We are investigating an issue that is affecting the receipt of OTPs when processing transactions at Visa Secure/MasterCard Identity Check certified merchants.
 
The impact on customers is fully recognized, and efforts are underway to resolve this issue at the soonest possible time. 
 
Please accept our sincerest apologies for the inconvenience caused.

An update will be shared once the issue has been resolved.
 
Kindest regards,
May 06, 2026 - 12:32 GMT-04:00

About This Site

Welcome to 4Cs' home for real time information on Systems performance. Updates on System performance, scheduled maintenance or interruptions of service will be posted here.

Uptime over the past 90 days. View historical uptime.
ECACH Operational
90 days ago
99.43 % uptime
Today
Clearing Session Operational
Website Access Operational
Settlement Operational
Email Alerts Operational
90 days ago
98.87 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Daily Reports Operational
Client Portal Reports Operational
FTP Reports Operational
Merchant Statements Operational
Acquiring Services Operational
90 days ago
100.0 % uptime
Today
DialUp Merchant Authourisation Operational
Internet Merchant Authourisation Operational
ATM Acquiring Operational
Ecommerce Merchants Operational
Application Unavailable- Ingenico Operational
90 days ago
100.0 % uptime
Today
Amex Processing Operational
90 days ago
100.0 % uptime
Today
Issuing Services Operational
90 days ago
100.0 % uptime
Today
Cardholder Authourisation Operational
Client Portal Operational
Cardholder Inquiry Operational
Embossing Service Operational
Transaction Alerts Operational
Cardholder API Operational
90 days ago
100.0 % uptime
Today
OTP – Visa Secure/MasterCard Identity Check Operational
90 days ago
100.0 % uptime
Today
Shared Switch Operational
UI Access Operational
Settlement Operational
ACM Operational
Authourisation Operational
Support Services Operational
90 days ago
99.85 % uptime
Today
4CS HelpDesk Operational
90 days ago
99.56 % uptime
Today
Internet Access Operational
90 days ago
100.0 % uptime
Today
Telephone Disruption Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
4csonline
Fetching
4CS St. Kitts Site
Fetching
Jun 21, 2026

No incidents reported today.

Jun 20, 2026

No incidents reported.

Jun 19, 2026
Delayed Settlement for Session 1- 19th June 2026
Resolved - Dear Participant,

Please be advised that Settlement for Session 1 has ended, and Session 3 has begun clearing.

Thank you for your patience. We apologize for any inconvenience caused.

ECACH Operator
Jun 19, 12:44 GMT-04:00
Identified - Dear Participant,

We advise that Settlement for Session 1 for today, June 19th, 2026 on the ECACH Production Environment is delayed. The relevant teams are engaged and an update will be provided as soon as it becomes available.

End of Session reports for Session 1 are unavailable at this time.

We apologize for any inconvenience caused and appreciate you patience in this matter.

ECACH Operator
Jun 19, 09:00 GMT-04:00
Jun 18, 2026
Delayed Settlement for Session 1- 18th June 2026
Resolved - Dear Participant,

Please be advised that Settlement for Session 1 has ended, and Session 3 has begun clearing.

Thank you for your patience. We apologize for any inconvenience caused.

ECACH Operator
Jun 18, 10:36 GMT-04:00
Update - We are continuing to monitor for any further issues.
Jun 18, 09:04 GMT-04:00
Monitoring - Dear Participant,

We advise that Settlement for Session 1 for today, June 18th, 2026 on the ECACH Production Environment is delayed. The relevant teams are engaged and an update will be provided as soon as it becomes available.

End of Session reports for Session 1 are unavailable at this time.

We apologize for any inconvenience caused and appreciate you patience in this matter.

ECACH Operator
Jun 18, 09:04 GMT-04:00
Jun 17, 2026

No incidents reported.

Jun 16, 2026

No incidents reported.

Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

No incidents reported.

Jun 11, 2026

No incidents reported.

Jun 10, 2026

No incidents reported.

Jun 9, 2026

No incidents reported.

Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

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