Identified - Dear Client
We wish to advise that we are currently investigating an issue affecting email notifications from the Helpdesk platform, as well as users’ ability to reply to Helpdesk cases. In the meantime, we encourage you to continue logging all queries via the Helpdesk.
Our teams are actively engaged and working to resolve this issue as quickly as possible.
Further updates will be shared as they become available.
We thank you for your understanding and patience at this time.
KIndest Regards,
Sep 21, 2026 - 10:14 GMT-04:00
We wish to advise that we are currently investigating an issue affecting email notifications from the Helpdesk platform, as well as users’ ability to reply to Helpdesk cases. In the meantime, we encourage you to continue logging all queries via the Helpdesk.
Our teams are actively engaged and working to resolve this issue as quickly as possible.
Further updates will be shared as they become available.
We thank you for your understanding and patience at this time.
KIndest Regards,
Sep 21, 2026 - 10:14 GMT-04:00
Update - Dear Client
We continue to investigate the issue and are actively working toward a resolution. Kindly accept our sincere apologies for the inconvenience caused.
We appreciate your patience and understanding as we work to restore normal service.
Kindest regards,
Sep 18, 2026 - 09:47 GMT-04:00
We continue to investigate the issue and are actively working toward a resolution. Kindly accept our sincere apologies for the inconvenience caused.
We appreciate your patience and understanding as we work to restore normal service.
Kindest regards,
Sep 18, 2026 - 09:47 GMT-04:00
Update - Dear Valued Client,
We continue to investigate the issue and are actively working toward a resolution. Kindly accept our sincere apologies for the inconvenience caused. We appreciate your patience and understanding as we work to restore normal service.
Sincerely,
Sep 18, 2026 - 09:44 GMT-04:00
We continue to investigate the issue and are actively working toward a resolution. Kindly accept our sincere apologies for the inconvenience caused. We appreciate your patience and understanding as we work to restore normal service.
Sincerely,
Sep 18, 2026 - 09:44 GMT-04:00
Investigating - Dear Client,
We are currently investigating an issue impacting the delivery of Transaction Alerts.
The relevant teams have been alerted and are working to restore service to normal.
We appreciate your patience and understanding as efforts continue to resolve this matter.
Further updates will be provided as they become available.
Kindest regards,
Sep 15, 2026 - 12:00 GMT-04:00
We are currently investigating an issue impacting the delivery of Transaction Alerts.
The relevant teams have been alerted and are working to restore service to normal.
We appreciate your patience and understanding as efforts continue to resolve this matter.
Further updates will be provided as they become available.
Kindest regards,
Sep 15, 2026 - 12:00 GMT-04:00
Update - Dear Participants,
We continue to investigate the issue and are actively working toward a resolution. Kindly accept our sincere apologies for the inconvenience caused. We appreciate your patience and understanding as we work to restore normal service.
Sincerely,
Sep 18, 2026 - 09:41 GMT-04:00
We continue to investigate the issue and are actively working toward a resolution. Kindly accept our sincere apologies for the inconvenience caused. We appreciate your patience and understanding as we work to restore normal service.
Sincerely,
Sep 18, 2026 - 09:41 GMT-04:00
Investigating - Dear Participant,
Please be advised that we are currently experiencing an interruption the email alert service. The relevant technical teams have been engaged, and further updates will be communicated in due course.
Participants are advised to regularly monitor VIP items throughout the VIP Session.
We apologize for any inconvenience caused and appreciate you patience.
ECACH Operator
Sep 15, 2026 - 10:40 GMT-04:00
Please be advised that we are currently experiencing an interruption the email alert service. The relevant technical teams have been engaged, and further updates will be communicated in due course.
Participants are advised to regularly monitor VIP items throughout the VIP Session.
We apologize for any inconvenience caused and appreciate you patience.
ECACH Operator
Sep 15, 2026 - 10:40 GMT-04:00
Investigating - Good day Client
We are investigating an issue that is affecting the receipt of OTPs when processing transactions at Visa Secure/MasterCard Identity Check certified merchants.
The impact on customers is fully recognized, and efforts are underway to resolve this issue at the soonest possible time.
Please accept our sincerest apologies for the inconvenience caused.
An update will be shared once the issue has been resolved.
Kindest regards,
May 06, 2026 - 12:32 GMT-04:00
We are investigating an issue that is affecting the receipt of OTPs when processing transactions at Visa Secure/MasterCard Identity Check certified merchants.
The impact on customers is fully recognized, and efforts are underway to resolve this issue at the soonest possible time.
Please accept our sincerest apologies for the inconvenience caused.
An update will be shared once the issue has been resolved.
Kindest regards,
May 06, 2026 - 12:32 GMT-04:00
About This Site
Welcome to 4Cs' home for real time information on Systems performance. Updates on System performance, scheduled maintenance or interruptions of service will be posted here.
ECACH
Partial Outage
Clearing Session
Operational
Website Access
Operational
Settlement
Operational
Email Alerts
Partial Outage
Reporting
Operational
Daily Reports
Operational
Client Portal Reports
Operational
FTP Reports
Operational
Merchant Statements
Operational
Acquiring Services
Operational
DialUp Merchant Authourisation
Operational
Internet Merchant Authourisation
Operational
ATM Acquiring
Operational
Ecommerce Merchants
Operational
Application Unavailable- Ingenico
Operational
Amex Processing
Operational
Merchant Web Access
Operational
Issuing Services
Operational
Cardholder Authourisation
Operational
Client Portal
Operational
Cardholder Inquiry
Operational
Embossing Service
Operational
Transaction Alerts
Operational
Cardholder API
Operational
OTP – Visa Secure/MasterCard Identity Check
Operational
Mobile App
Operational
Shared Switch
Operational
UI Access
Operational
Settlement
Operational
ACM
Operational
Authourisation
Operational
Support Services
Operational
4CS HelpDesk
Operational
Internet Access
Operational
Telephone Disruption
Operational
Customer Support
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.