Identified - Dear Client,
We identified an error which occurred during the generation of the ATM transaction file on Sunday 12th April 2026.
As a result, some acquired ATM transactions were not posted to merchant accounts and did not appear on Merchant reports dated 12th April, 2026. These ATM transactions were not submitted to Visa for clearing and settlement.
On-Us ATM transactions (credit and banks’ debit) performed at these ATMs would not have been posted to the 4Cs credit card system or included in banks’ IDC reports and INCTF files for the 13th, April, 2026.
Our teams are actively working on this matter and a further update will be provided.
Sincerley,
Apr 13, 2026 - 09:42 GMT-04:00
We identified an error which occurred during the generation of the ATM transaction file on Sunday 12th April 2026.
As a result, some acquired ATM transactions were not posted to merchant accounts and did not appear on Merchant reports dated 12th April, 2026. These ATM transactions were not submitted to Visa for clearing and settlement.
On-Us ATM transactions (credit and banks’ debit) performed at these ATMs would not have been posted to the 4Cs credit card system or included in banks’ IDC reports and INCTF files for the 13th, April, 2026.
Our teams are actively working on this matter and a further update will be provided.
Sincerley,
Apr 13, 2026 - 09:42 GMT-04:00
Monitoring - Dear Client,
Due to a compliance upgrade on Sunday 12th April 2026, the generation of the below listed reports has been delayed. We advise that you report any anomalies for further investigation.
-Client Portal Reports
-FTP Reports
-Merchant Statements
The relevant teams are monitoring the situation, and a further update will be provided at 12:00 P.M.
We apologize for any inconvenience caused.
Kindest Regards
Caribbean Credit Card Corporation
Apr 13, 2026 - 08:49 GMT-04:00
Due to a compliance upgrade on Sunday 12th April 2026, the generation of the below listed reports has been delayed. We advise that you report any anomalies for further investigation.
-Client Portal Reports
-FTP Reports
-Merchant Statements
The relevant teams are monitoring the situation, and a further update will be provided at 12:00 P.M.
We apologize for any inconvenience caused.
Kindest Regards
Caribbean Credit Card Corporation
Apr 13, 2026 - 08:49 GMT-04:00
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4Cs Compliance Network Upgrade - April 17 2026 Apr 17, 2026 00:00-04:00 GMT-04:00
Update -
Dear Client,
Please note that the emergency upgrade to our Debit Card Authorisation System (IST) was completed on Sunday, 12 April 2026.
Best regards,
Apr 13, 2026 - 09:20 GMT-04:00
Please note that the emergency upgrade to our Debit Card Authorisation System (IST) was completed on Sunday, 12 April 2026.
Best regards,
Apr 13, 2026 - 09:20 GMT-04:00
Update -
Important Notice: Change to Annual Compliance Upgrade Schedule
Dear Client
Please note the following important update to our Annual Compliance Upgrade, scheduled for 17 April 2026.
An emergency upgrade to our Debit Card Authorisation System (IST) has been scheduled for Sunday, 12 April 2026. This upgrade will replace the IST component only of the Annual Compliance Upgrade. Details of the impacted services are outlined below.
Importantly, please note that the Card Management System (CMS) upgrade, affecting Credit Card Authorisations and Card Inquiry services, will proceed as originally scheduled on Friday, 17 April 2026.
Impact of the IST Upgrade – Sunday, 12 April 2026
Based on current estimates, the expected downtime will be approximately 2–3 hours, commencing at 1:00 a.m. and ending at 4:00 a.m.
During this period, acquiring and issuing services will be unavailable as follows:
4Cs Clients Acquiring Services POS & ATM) (excluding Onus ATM Activity and CyberSource)
4Cs Debit Routing Service- 4Cs Clients International Debit Cards used at 4Cs merchants and international merchants
4Cs Credit Card Issuing Service- 4Cs Clients Credit Cards used at 4Cs-merchants and international merchants
Compliance Upgrade Impact of the Card Management System – Friday, 17 April 2026
Based on vendor estimates, downtime will be approximately four (4) hours, commencing at 12:00 a.m. and ending at 4:00 a.m.
During this period, the following services will be unavailable:
Credit Card Authorisations and Card Inquiry services:
(12:00 a.m. – 4:00 a.m.)
We thank you for your understanding and continued support.
Should you have any questions, please contact our client services team.
Kindest Regards,
Apr 09, 2026 - 10:00 GMT-04:00
Dear Client
Please note the following important update to our Annual Compliance Upgrade, scheduled for 17 April 2026.
An emergency upgrade to our Debit Card Authorisation System (IST) has been scheduled for Sunday, 12 April 2026. This upgrade will replace the IST component only of the Annual Compliance Upgrade. Details of the impacted services are outlined below.
Importantly, please note that the Card Management System (CMS) upgrade, affecting Credit Card Authorisations and Card Inquiry services, will proceed as originally scheduled on Friday, 17 April 2026.
Impact of the IST Upgrade – Sunday, 12 April 2026
Based on current estimates, the expected downtime will be approximately 2–3 hours, commencing at 1:00 a.m. and ending at 4:00 a.m.
During this period, acquiring and issuing services will be unavailable as follows:
4Cs Clients Acquiring Services POS & ATM) (excluding Onus ATM Activity and CyberSource)
4Cs Debit Routing Service- 4Cs Clients International Debit Cards used at 4Cs merchants and international merchants
4Cs Credit Card Issuing Service- 4Cs Clients Credit Cards used at 4Cs-merchants and international merchants
Compliance Upgrade Impact of the Card Management System – Friday, 17 April 2026
Based on vendor estimates, downtime will be approximately four (4) hours, commencing at 12:00 a.m. and ending at 4:00 a.m.
During this period, the following services will be unavailable:
Credit Card Authorisations and Card Inquiry services:
(12:00 a.m. – 4:00 a.m.)
We thank you for your understanding and continued support.
Should you have any questions, please contact our client services team.
Kindest Regards,
Apr 09, 2026 - 10:00 GMT-04:00
Scheduled -
Dear Client
Please be advised that the Caribbean Credit Card Corporation Ltd. will be performing the April Visa/MasterCard Compliance Upgrade of its Card Management System on Friday 17 April 2026. Based on estimates from our vendors, downtime would be approximately four (4) hours, commencing at 12 a.m. and ending at 4:00 a.m. During downtime, services will be unavailable as follows:
1. Credit Card Authorizations – approximately 4 hours (12:00 am to 4:00 a.m.)
2. Merchant Acquiring and International Debit Cards – approximately 2 hours (1:00 a.m. to 3:00 a.m.)
3. Shared Switch (ATM and International Debit Cards) – approximately 4 hours (12:00 a.m. to 4:00 a.m.)
Please feel free to share wit us, any additional recipients to be included on the April 2026 Compliance notifications for your institution.
Sincerely,
CARIBBEAN CREDIT CARD CORPORATION LTD.
Mar 26, 2026 - 10:04 GMT-04:00
Please be advised that the Caribbean Credit Card Corporation Ltd. will be performing the April Visa/MasterCard Compliance Upgrade of its Card Management System on Friday 17 April 2026. Based on estimates from our vendors, downtime would be approximately four (4) hours, commencing at 12 a.m. and ending at 4:00 a.m. During downtime, services will be unavailable as follows:
1. Credit Card Authorizations – approximately 4 hours (12:00 am to 4:00 a.m.)
2. Merchant Acquiring and International Debit Cards – approximately 2 hours (1:00 a.m. to 3:00 a.m.)
3. Shared Switch (ATM and International Debit Cards) – approximately 4 hours (12:00 a.m. to 4:00 a.m.)
Please feel free to share wit us, any additional recipients to be included on the April 2026 Compliance notifications for your institution.
Sincerely,
CARIBBEAN CREDIT CARD CORPORATION LTD.
Mar 26, 2026 - 10:04 GMT-04:00