All Systems Operational

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Welcome to 4Cs' home for real time information on Systems performance. Updates on System performance, scheduled maintenance or interruptions of service will be posted here.

Uptime over the past 90 days. View historical uptime.
ECACH Operational
90 days ago
88.32 % uptime
Today
Clearing Session Operational
Website Access Operational
Settlement Operational
Email Alerts Operational
90 days ago
76.67 % uptime
Today
Reporting Operational
90 days ago
99.97 % uptime
Today
Daily Reports Operational
Client Portal Reports Operational
FTP Reports Operational
Merchant Statements Operational
Acquiring Services Operational
90 days ago
100.0 % uptime
Today
DialUp Merchant Authourisation Operational
Internet Merchant Authourisation Operational
ATM Acquiring Operational
Ecommerce Merchants Operational
Application Unavailable- Ingenico Operational
90 days ago
100.0 % uptime
Today
Amex Processing Operational
90 days ago
100.0 % uptime
Today
Issuing Services Operational
Cardholder Authourisation Operational
Client Portal Operational
Cardholder Inquiry Operational
Embossing Service Operational
Transaction Alerts Operational
Shared Switch Operational
UI Access Operational
Settlement Operational
ACM Operational
Authourisation Operational
Support Services Operational
90 days ago
100.0 % uptime
Today
4CS HelpDesk Operational
90 days ago
100.0 % uptime
Today
Internet Access Operational
90 days ago
100.0 % uptime
Today
Telephone Disruption Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
4csonline
Fetching
4CS St. Kitts Site
Fetching
Feb 21, 2026

No incidents reported today.

Feb 20, 2026
Delayed Settlement for Clearing Session 3- 20th February
Resolved - Dear Participant,

Please be advised that Settlement for Session 3 has ended, and Session 4 has begun clearing.

Thank you for your patience. We apologize for any inconvenience caused.

ECACH Operator
Feb 20, 12:44 GMT-04:00
Identified - Dear Participant,

We advise that Settlement for Session 3 for today, February 20th, 2026 on the ECACH Production Environment is delayed. The relevant teams are engaged and an update will be provided as soon as it becomes available.

End of Session reports for Session 3 are unavailable at this time.

We apologize for any inconvenience caused and appreciate you patience in this matter.

ECACH Operator
Feb 20, 11:44 GMT-04:00
Feb 19, 2026
Visa Outgoing for February 13th 2026
Resolved - Dear Client,

Thanks for your patience. We confirm that the Visa Outgoing for February 13th, 2026, was successfully transferred on February 14th, 2026, and settlement was received in VSS for February 14th, 2026.

We sincerely apologize for the inconvenience.

Kindest Regards,
Feb 19, 12:09 GMT-04:00
Identified - Dear Client,

The Visa Outgoing file for Friday 13th February (with transactions for February 12th) was not submitted to Visa this morning as planned due to an error with the file generation. As a result, settlement will be reflected in VSS reports to be received tomorrow (Saturday, February 14th 2026).

Please be guided accordingly.

We apologize for any inconvenience caused.

Sincerely
Feb 13, 10:27 GMT-04:00
Investigating - Dear Client,

The Visa Outgoing file for Friday 13th February (with transactions for February 12th) was not submitted to Visa this morning as planned due to an error with the file generation. And as such, settlement will be reflected in VSS reports to be received tomorrow (Friday 2nd January 2026).

Please be guided accordingly.

We apologize for any inconvenience caused.

Sincerely
Feb 13, 08:54 GMT-04:00
Feb 18, 2026
Daily FTP & Portal Reports Delayed - 17th February 2026
Resolved - Dear Client,

We advise that the reports were made available for viewing and downloading.

We thank you for your patience and understanding.

Regards,
Feb 18, 10:56 GMT-04:00
Update - Good day Client

We advise that the FTP reports are available,

The team continue to work on uploading the Portal reports.

A further update will be provided once the Portal reports are available,

Thnaks for your patience in this matter.

Kindest Regards,
Feb 17, 15:06 GMT-04:00
Update - We are continuing to monitor for any further issues.
Feb 17, 09:45 GMT-04:00
Monitoring - Dear Client

We advise that the FTP & Portal reports for February 16th, 2026 are delayed. The team is currently working to provide the reports soonest.

A further update will be provided once the reports become available.

We sincerely apologize for the delay and appreciate your understanding.

Kindest Regards,
Feb 17, 08:44 GMT-04:00
Feb 17, 2026
Feb 16, 2026
Amex Downtime
Resolved - Good day Client

We advise that Amex Processing experienced an outage from 6:00 AM on February 15th until Monday, February 15th, 2026 at 7:00am.

Point of Sale transactions attempted during this time resulted in failures.

The issue has since been resolved.

We sincerely apologize for any inconvenience.

Kindest Regards,
Feb 16, 16:14 GMT-04:00
Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026
ACH Email Alerts Service Interruption 22nd January 2026
Resolved - Dear Participant,

Further to our previous notice regarding the interruption of the email alert service, please be advised that the issue has now been resolved.

Email alerts are now stable and functioning as expected.

We thank you for your patience and understanding while our teams worked to restore the service.

Kind regards,
ECACH Operator
Feb 13, 09:00 GMT-04:00
Update - Dear Participant,

Please be advised that we are still experiencing an interruption the email alert service, all teams are actively engaged and working on providing a resolution.

Participants are reminded to regularly monitor VIP items throughout the VIP Session.

Further update will be shared as soon as it becomes available.

ECACH Operator
Jan 23, 09:05 GMT-04:00
Identified - Dear Participant,

Please be advised that we are currently experiencing an interruption the email alert service. The relevant technical teams have been engaged, and further updates will be communicated in due course.

Participants are advised to regularly monitor VIP items throughout the VIP Session.

We apologize for any inconvenience caused and appreciate you patience.

ECACH Operator
Jan 22, 11:21 GMT-04:00
Feb 12, 2026

No incidents reported.

Feb 11, 2026
Delayed Settlement for Clearing Session 4- 11th February 2026
Resolved - Dear Participant,

Thank you for your patience.

We advise that both VIP and Session 4 was successfully ended and End of Session Reports are available. Kindly proceed to reconnect your gateways.

Once again, we apologize for any inconvenience caused and appreciate your co-operation in this matter.

Sincerely,
Feb 11, 19:49 GMT-04:00
Update - Dear Client,

Kindly be advised that all gateways will be disconnected to facilitate the settlement of Session 4 & VIP Session . We are asking that Gateways remain disconnected until we further advise.

Your co-operation in this matter is appreciated.

Sincerely,
Feb 11, 16:31 GMT-04:00
Identified - Dear Client,

We advise that Settlement for Session 4on the ECACH Production Environment is delayed. The relevant teams are engaged and updates will be provided accordingly.

We apologize for any inconvenience caused and appreicate your patience.

ECACH Operator
Please be guided accordingly.
Feb 11, 16:12 GMT-04:00
AMEX Reports Delay- February 11th, 2026
Resolved - Dear Client,

Thank you for your patience, we are please to advise that the AMEX reports are now available on the Card Portal.

We apologizze for any inconvenienced caused in theis matter.

Sincerely,
Feb 11, 14:51 GMT-04:00
Investigating - Dear Client,

We advise that we are currently investigating an issue that has delayed the generation of AMEX reports for availability on the Card Portal. The relevant teams are currently engaged in resolving the issue and an update will be provided as soon as it is resolved.

We apologize for any inconvenience caused and appreciate your patience an understanding.

Sincerely,
Feb 11, 13:04 GMT-04:00
Service Disruption - Internet Merchants and POS transaction Porcessing 11th February 2026
Resolved - Dear Client

We advise that the issue has been resolved and the services have been restored.

Thank you for your patience on this matter.

Regards
Feb 11, 14:38 GMT-04:00
Investigating - Dear Client,

We are investigating service interruptions that have impacted the processing of Point of Sale and e-commerce transactions; all teams are currently engaged in resolving the issue.

A further update will be provided.

We sincerely apologize for the inconvenience.

Regards,

Caribbean Credit Card Corporation Limited
Feb 11, 13:57 GMT-04:00
Feb 10, 2026

No incidents reported.

Feb 9, 2026
Daily Portal Reports February 8th 2026 - Delayed
Resolved - Good day Client

We confirm that the Portal Reports for February 8th 2026 are now avaialble.

Thanks for your patience and understanding in this matter.

Kindest Regards,
Feb 9, 14:46 GMT-04:00
Identified - Good day Client,

Please be advised that the Portal Reports for February 8th, 2026 are delayed. The relevant teams are currently working to provide the reports.

A further update will be shared once the reports become available.

Please accept our apologies for the inconvenience.

Kindest regards,
Feb 9, 11:21 GMT-04:00
Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

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