We wish to advise that we are currently investigating an issue affecting email notifications from the Helpdesk platform, as well as users’ ability to reply to Helpdesk cases. In the meantime, we encourage you to continue logging all queries via the Helpdesk.
Our teams are actively engaged and working to resolve this issue as quickly as possible.
Further updates will be shared as they become available.
We thank you for your understanding and patience at this time.
KIndest Regards,
Posted Sep 21, 2026 - 10:14 GMT-04:00
This incident affects: Support Services (4CS HelpDesk).