Temporary Disruption to Telephone Services- 2nd November 2026

Incident Report for Caribbean Credit Card Corporation

Resolved

Dear Client,

Thank you for your patience.

Please be advised that our telephone service has been restored, and incoming and outgoing calls are now functioning normally.

We appreciate your understanding during the interruption and apologize for any inconvenience caused.

Best regards,
Posted Nov 03, 2026 - 12:01 GMT-04:00

Update

Dear Client,

We continue to experience issues with our telephone lines. Our service provider has been engaged and is working diligently to restore services as soon as possible.

Further updates will be provided as they become available.

Your patience and understanding are greatly appreciated and apologize for any inconvenience caused.

Sincerely,
Posted Nov 03, 2026 - 10:53 GMT-04:00

Update

Dear Client,

We continue to experience issues with our telephone lines. Our service provider has been engaged and is working diligently to restore services as soon as possible.

Further updates will be provided as they become available.

Your patience and understanding are greatly appreciated and apologize for any inconvenience caused.

Sincerly,
Posted Nov 03, 2026 - 10:39 GMT-04:00

Identified

Dear Client,

We wish to advise that we are currently experiencing a temporary interruption to telephone services. As a result, some incoming and outgoing calls may not be transmitted successfully.

Further updates will be shared as soon as service is restored.

In the meantime, please submit all requests via our helpdesk or by email to the appropriate department:

- Customer Services: cservice@4csonline.com
- Merchant Services: risk@4csonline.com
- Systems: systems@4csonline.com
- Client Services: clientservices@4csonline.com
- Fraud: fraud@4csonline.com

Thank you for your understanding and patience.

Sincerely,
Posted Nov 02, 2026 - 14:43 GMT-04:00
This incident affected: Support Services (Telephone Disruption, Customer Support).