We are investigating an issue that is affecting the receipt of OTPs when processing transactions at Visa Secure/MasterCard Identity Check certified merchants.
The impact on customers is fully recognized, and efforts are underway to resolve this issue at the soonest possible time.
Please accept our sincerest apologies for the inconvenience caused.
An update will be shared once the issue has been resolved.
Kindest regards,
Posted May 06, 2026 - 12:32 GMT-04:00
This incident affects: Issuing Services (OTP – Visa Secure/MasterCard Identity Check).