AMEX/Discover Report- December 18th 2025
Identified - Dear Client,

We advise that we have encountered an issue with Amex/Discover processing for December 18th, 2025. As a result, the delivery of the Amex/Discover reports will not be available in today's (December 19th, 2025 ) reports and settlement is expected in reports for tomorrow December 20th, 2025.

An update will be provided once the reports become available.

We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding.

Best regards.
Dec 19, 2025 - 10:58 GMT-04:00

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Welcome to 4Cs' home for real time information on Systems performance. Updates on System performance, scheduled maintenance or interruptions of service will be posted here.

Uptime over the past 90 days. View historical uptime.
ECACH Operational
90 days ago
100.0 % uptime
Today
Clearing Session Operational
Website Access Operational
Settlement Operational
Email Alerts Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Daily Reports Operational
Client Portal Reports Operational
FTP Reports Operational
Merchant Statements Operational
Acquiring Services Operational
90 days ago
100.0 % uptime
Today
DialUp Merchant Authourisation Operational
Internet Merchant Authourisation Operational
ATM Acquiring Operational
Ecommerce Merchants Operational
Application Unavailable- Ingenico Operational
90 days ago
100.0 % uptime
Today
Issuing Services Operational
Cardholder Authourisation Operational
Client Portal Operational
Cardholder Inquiry Operational
Embossing Service Operational
Transaction Alerts Operational
Shared Switch Operational
UI Access Operational
Settlement Operational
ACM Operational
Authourisation Operational
Support Services Operational
90 days ago
100.0 % uptime
Today
4CS HelpDesk Operational
90 days ago
100.0 % uptime
Today
Internet Access Operational
90 days ago
100.0 % uptime
Today
Telephone Disruption Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
4csonline
Fetching
4CS St. Kitts Site
Fetching
Dec 21, 2025

No incidents reported today.

Dec 20, 2025

No incidents reported.

Dec 19, 2025

Unresolved incident: AMEX/Discover Report- December 18th 2025.

Dec 18, 2025
Delayed Settlement for Session 1 - December 18th, 2025
Resolved - Dear Participant,

Please be advised that Settlement for Session 1 has ended, and Session 3 has begun clearing.

Thank you for your patience. We apologize for any inconvenience caused.

ECACH Operator
Dec 18, 08:58 GMT-04:00
Identified - Dear Participants,

Please be advised that the Settlement for Session 1 for today, December 18th, 2025, on the ECACH Production Environment is delayed. The relevant teams are engaged and working to resolve the issue, and updates will be provided periodically.

Affected operations:

Unable to access End of Session 1 reports
Delayed start of Session 3

We apologize for any inconvenience caused.

ECACH Operator
Caribbean Credit Card Corporation
Dec 18, 08:50 GMT-04:00
Delayed Clearing Settlement Session 4 and VIP- 17th December 2025
Resolved - Dear Participant,

Please be advised that Settlement for Session 4 has ended, and end of session reports are available.

Thank you for your patience. We apologize for any inconvenience caused.

ECACH Operator
Dec 18, 08:48 GMT-04:00
Monitoring - Dear Participants,

Please be advised that the Settlement for Session VIP and Session 4 for today, 17th December, 2025, on the ECACH Production Environment is delayed. The relevant teams are engaged and working to resolve the issue, and updates will be provided when they become available.

Affected operations:

Unable to access End of Session 4 and VIP reports


We apologize for any inconvenience caused.

ECACH Operator
Caribbean Credit Card Corporation
Dec 17, 16:14 GMT-04:00
Dec 17, 2025
Service Inturuption ECACH Production Environment - 15th December 2025
Resolved - Dear Participants,

Thank you for your patience and understanding.

Please be advised that operations have been restored to ECACH Production environment. Kindly restart your gateways and confirm connectivity by 8:30 A.M.

Kind regards,

ECACH Operator
Caribbean Credit Card Corporation
Dec 17, 07:10 GMT-04:00
Identified - Dear Participants,

Please be advised that the end-of-day process for Monday, December 15, 2025, was successfully completed on the disaster recovery site.

Our team is actively working to resolve the issue affecting the production environment. Until further notice, all processing will continue to be handled through the disaster recovery site.

We sincerely apologize for any inconvenience this may cause and appreciate your continued patience and cooperation during this time.

Regards,
ECACH Operator
Dec 16, 07:52 GMT-04:00
Dec 16, 2025
Delayed Start of Day - December 15th 2025
Resolved - This incident has been resolved.
Dec 16, 07:52 GMT-04:00
Identified - Dear Participants,

Please be advised that the end-of-day process for Monday, December 15, 2025, was successfully completed on the disaster recovery site.

Our team is actively working to resolve the issue affecting the production environment. Until further notice, all processing will continue to be handled through the disaster recovery site.

We sincerely apologize for any inconvenience this may cause and appreciate your continued patience and cooperation during this time.

Regards,
ECACH Operator
Dec 16, 07:22 GMT-04:00
Update - Dear Participants,

Kindly be advised that Settlement times for VIP Session and Session 4 have been extended to 6:00 pm for today 15th December 2025. This is for Settlement purposes only and NO VIP items should be submitted after 3:30pm.

All end of session reports will be available upon completion of settlement .

Please be guided accordingly.

Regards
ECACH Operator
Dec 15, 15:43 GMT-04:00
Update - Dear Participants,

Kindly be advised that Settlement times for VIP Session and Session 4 have been extended to 6:00 pm for today 15th December 2025. This is for Settlement purposes only and NO VIP items should be submitted after 3:30pm.

All end of session reports will be available upon completion of settlement .

Please be guided accordingly.

Regards
ECACH Operator
Dec 15, 15:40 GMT-04:00
Update - Dear Participants,

Please be advised that on the advice of the Operator, the ECCB and ECACHSI has given permission to invoke BCP Operations on the ECACH platform. As a result BCP Procedures has been invoked for today 15th December 2025.

Operations have been transferred to the Disaster Recovery Site.

Please note the URLS listed below to access the Disaster Recovery Environment:

HTTP Server Configured (Requires the use of PKI client, token and certificate)

DR ACH https://10.4.2.112/ach/Login.jsp

Please be guided accordingly.

ECACH Operator
Caribbean Credit Card Corporation
Dec 15, 08:41 GMT-04:00
Update - Dear Participants,

We continue to investigate an issue affecting Start of Day for today 15th December 2025.
All relevant teams are engaged and working on resolving this issue.

Further updates will be provided as they become available.

We apologize for any inconvenience.

Regards,
ECACH Operator
Dec 15, 08:28 GMT-04:00
Investigating - Dear Participants,

Please be advised that we are investigating an issue that has delayed the Start of Day for today, December 15th, 2025.

Further updates will be provided as they become available.

We apologize for any inconvenience caused.

ECACH Operator
Dec 15, 07:36 GMT-04:00
Dec 15, 2025
Delayed Settlement for Session 1 - December 15th, 2025
Resolved - Dear Participant,

Please be advised that Settlement for Session 1 has ended, and Session 3 has begun clearing.

Thank you for your patience. We apologize for any inconvenience caused.

ECACH Operator
Dec 15, 10:39 GMT-04:00
Identified - Dear Participants,

Please be advised that the Settlement for Session 1 for today, December 15th, 2025, on the ECACH Production Environment is delayed. The relevant teams are engaged and working to resolve the issue, and updates will be provided periodically.

Affected operations:

Unable to access End of Session 1 reports
Delayed start of Session 3

We apologize for any inconvenience caused.

ECACH Operator
Caribbean Credit Card Corporation
Dec 15, 10:08 GMT-04:00
Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025

No incidents reported.

Dec 10, 2025
Delayed Settlement for Session 1 - December 10th, 2025
Resolved - Dear Participant,

Please be advised that Settlement for Session 1 has ended, and Session 3 has begun clearing.

Thank you for your patience. We apologize for any inconvenience caused.

ECACH Operator
Dec 10, 08:59 GMT-04:00
Identified - Dear Participants,

Please be advised that the Settlement for Session 1 for today, December 10th, 2025, on the ECACH Production Environment is delayed. The relevant teams are engaged and working to resolve the issue, and updates will be provided periodically.

Affected operations:

Unable to access End of Session 1 reports
Delayed start of Session 3

We apologize for any inconvenience caused.

ECACH Operator
Caribbean Credit Card Corporation
Dec 10, 08:55 GMT-04:00
Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

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